Last Updated: 31 October 2016
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at the location below.
INFORMATION COLLECTION AND USE
“Personal Information” means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home. We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company’s partners, and when you enter promotions and sweepstakes. You may provide us with Personal Information, including but not limited to, the following:
- Name, address, telephone number, email address, and/or your occupation or title.
- Login/password for your account with us.
- Payment information.
- Date of birth.
- Social media user names.
- The identification number associated with your account with us.
- Your purchase.
Additionally, we may collect analytic data to maintain the high quality and service of the site using automated means such as cookies, server logs, web beacons, etc. The collected analytic data may include, but is not limited to, the following:
- Your internet protocol (I.P.) address
- Your basic location information (strictly a group statistic), i.e. State/City you are located in.
- Cookie session IDs.
- The page(s) you visited.
- Your shopping cart(s).
- Keywords you used/searched for.
- What web browser you used during your visit.
- What operating system you use.
- The link that referred/brought you to our website.
On all Company web sites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.
Additionally, we may also use the collected information in conjunction with third-parties as described below.
Email marketing: With your permission, we may send you email, either directly or through our third-party service provider.
SMS marketing: With your permission, we and/or our third-party affiliate, Tradition Media, may send you SMS alerts about our events and other updates.
Internet advertising: Your online data activity with us is used to provide advertising tailored to your particular interests. We may utilize advertising networks to collect information, as described above, to tailor advertising to your particular interests. These advertising networks may be operated by a third-party. The advertising networks use collected information about your visit to our site, such as the products you have viewed, to tailor advertising to you. This collection and ad-targeting takes place on our website as well as third-party websites that also participate in the ad network. If you would like to learn more about ad networks or opt-out of this feature, please write or email us at the address below and include “Internet Advertising” in the subject line.
Account Inquiry: In the event that you have an account inquiry, such as, but not limited to, a request to move seats or other general inquiry, we will need to access your account information. By submitting an inquiry or request, you agree that you have provided consent to access your account information to provide the service requested by you.
PROTECTING YOUR INFORMATION
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and sent with 128 bit encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
When you register with us on this site, you first complete the on-line registration form, which requires you to create a username and password. During registration, you are also required to provide Personal Information, which may include name, billing address, shipping address, telephone number, e-mail address, credit card number, and credit card expiration date. We use this information so that we may contact you about the services and products on the site(s) in which you have expressed interest or requested and to facilitate the completion of an order.
PROMOTIONS, CONTESTS AND SWEEPSTAKES
If you wish to subscribe to the Company’s newsletter(s), we will use your name and e-mail address to send the newsletters to you.
OTHER INFORMATION COLLECTED
Some information may be collected automatically every time you visit the Company’s web sites, such as cookies and computer information. In addition, information may be collected from other independent, third-party sources. We also collect information about which pages you visit within this site. This site visitation data is identified only by a unique URL.
You can stop cookies from being deployed on your computer by configuring your browser not to accept them. Please refer to your browser’s help section for more information. Be aware that deleting certain cookies can disrupt normal website functionality.
As is true of most web sites, the Company gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet services provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. The Company uses this information to analyze trends, to screen for fraud, to administer the Company’s sites, to track users’ movements around the web sites and to gather demographic information about the Company’s user base as a whole.
INFORMATION FROM THIRD PARTY SOURCES
To improve services and enhance personalization, the Company may periodically obtain information about you from other independent third party sources and add it to our account information. For example, when you visit a site on which the Company advertises, and click through such advertisement, the Company may place cookies on your computer.
THIRD PARTY ADVERTISING
The ads that appear from time to time on the Company’s web sites are delivered to you by a third party. Information about your visits to the sites, such as number of times you have viewed an ad (but not your name, address or other Personal Information), is used to serve ads to you.
USE OF INFORMATION
The Company collects Personal Information to verify the accuracy of your name, billing address, shipping address, credit card number, and credit card expiration date provided, to screen for fraud, to bill you for products and services purchased and to pay you for products and services sold. The Company uses your e-mail address(es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.
SPECIAL OFFERS AND UPDATES
The Company collects information about which sections of its web site you visit most often, so that it can send you our newsletter and information about relevant offers, promotions, contests, and sweepstakes which may interest you. Accordingly, the Company will occasionally send you information on products, services, special deals, promotions and sweepstakes.
The Company may, but is not obligated, to send you strictly service-related announcements or rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.
We also collect information for research purposes and to provide anonymous reporting for internal and external clients. The Company uses the information collected for its own internal marketing and demographic studies to improve customer service and product offerings.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.
The Company stores information that it collects through cookies, log files, and third party sources to create a profile of your preferences, in order to improve the content of the Company’s web site for you.
INFORMATION SHARING AND DISCLOSURE
The Company does not sell or rent any of the information collected to third parties for any purposes, but it shares information with third parties as described below.
The Company discloses the information collected to external service providers necessary to facilitate the following outsourced operations: address verification, credit card processing, fraud screening and order shipping.
OTHER THIRD PARTIES
The Company shares information, including Personal Information, with trusted third-party partners so that customers can receive information about third-party offers and promotions that may interest them. These third-party partners do not have independent rights to share the information provided to them by us.
COMPLIANCE WITH LEGAL AUTHORITIES
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. As required by law, and to enforce customers’ or the Company’s legal rights, and to comply with local, state, federal and international law, the Company may disclose information to law enforcement agencies.
NOTICE TO CALIFORNIA CUSTOMERS
Subject to the limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. You may also request the identity of certain third parties that received your personal information from us for their direct marketing purposes during the immediately preceding calendar year. You may make a request as described hereinabove once a year. To make such a request, you can contact us at the location below. Please mention in your communication that you are making a “California Shine the Light” inquiry. We will respond within thirty (30) days.
CHOICE AND OPT-OUT
If you no longer wish to receive the Company’s promotional communications, you may “opt-out” of receiving them by following the instructions included in each communication or contacting us at the location below.
LINKS TO OTHER WEB SITES
STORAGE AND SECURITY OF PERSONAL INFORMATION STORAGE
The Company stores the information it collects on computers located in a controlled, secure facility protected from physical or electronic unauthorized access, use, or disclosure.
The Company protects the privacy and integrity of the information it collects by employing appropriate administrative protocols, technical safeguards, and physical security controls designed to limit access, detect and prevent the unauthorized access, improper disclosure, alteration, or destruction of the information under its control. The Company transmits the information used by its external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although the Company follows the procedures set forth above to protect the Personal Information submitted to the Company, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while the Company strives to use commercially acceptable means to protect your Personal Information, the Company cannot guarantee its absolute security.
If you have any questions about the Company’s security on its web sites, please feel free to contact us at the address below.
The Company has a ZERO TOLERANCE policy for Internet fraud or any attempt to access or acquire customer or other information on its web sites via illegal or surreptitious means. The Company works with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. The Company aggressively prosecutes, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site.
Agencies with which the Company cooperates are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.
Personal Information collected by the Company may be stored and processed in the United States or any other country in which the Company or its affiliates, subsidiaries or agents maintain facilities, and by using the Company’s web sites, you consent to any such transfer of Personal Information outside of your country.
The Company’s sites are not intended for or directed to persons under the age of 13. The Company does not buy or sell products or services from or to children. Any person who provides their information to the Company through the Company’s web sites represents to the Company that they are 13 years of age or older.
CHANGES TO THIS POLICY
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at:
3701 Arapahoe Ave #117
Boulder CO, 80303, United States
We will make reasonable efforts to respond to you within thirty (30) days.